Frequently Asked Questions and Answers

General Questions

The innovative HelloSmile PAP formula is enriched with vitamins and minerals that make your teeth stronger and whiter.

The PAP formula contains three active ingredients that protect and whiten teeth.

1. Phthalimidoperoxycaproic acid (PAP) is the active whitening agent. PAP reacts exclusively with stains on the teeth without releasing free radicals, which are the main cause of tooth sensitivity, gum irritation, and demineralization.

2. Potassium nitrate is a mineral that protects the tooth nerve. It doesn't only work on the surface but penetrates deep into the tooth and through the soft layer of dentin to provide the nerves with lasting protection from pain and sensitivity.

3. Hydroxyapatite is the main component of teeth. The HelloSmile PAP formula contains hydroxyapatite obtained through a synthetic process that replaces minerals, restoring damaged enamel areas. Regular use strengthens the protective layer of the teeth.

The carefully selected ingredients are suitable for use even on sensitive teeth and gums.

The improved HelloSmile formula does not contain hydrogen peroxide. Considering the effects peroxide has as the main teeth whitening agent, we carefully created a formula that is suitable for sensitive teeth and gums.

HelloSmile's formula contains vitamins in the form of aloe vera leaf extract, chamomile flower extract, and pomegranate seed extract, as well as safe active ingredients like PAP, hydroxyapatite, and potassium nitrate, which make teeth stronger and whiter.

Your teeth deserve to be healthy first, and only then beautiful.

Clinical studies have proven that the improved PAP formula is not only safe for use but also contains ingredients that have been shown to improve the strength of the teeth and reduce existing sensitivity.

Considering the effects that hydrogen or carbamide peroxide have as teeth whitening agents, we carefully crafted a formula enriched with vitamins and minerals that make teeth stronger and whiter.

Our commitment to quality is demonstrated by the approval of the Ministry of Health of the Republic of Serbia.

It has been clinically proven that our PAP formula does not cause tooth and gum sensitivity. Potassium nitrate, a powerful desensitizing agent, prevents the occurrence of tooth and gum sensitivity. During whitening, PAP works exclusively on stains on the teeth without damaging the protective layers, excluding irritation and demineralization of the teeth.

A noticeable difference can be seen after 1-4 days, depending on the current whiteness of your teeth. It has been clinically proven that the improved HelloSmile pen can whiten your teeth by up to eight shades.

The HelloSmile pen contains 2ml of gel, enough for 25-30 applications. The gel should be applied in a thin layer. Turning the mechanism once or twice provides enough gel on the brush for one treatment.

The LED device is practically eternal with proper maintenance and use. It contains a convenient magnetic charger and a long-lasting battery. Simply place it on the adapter, and after two hours of charging, the device will be ready for the next seven treatments.

HelloSmile Activated Charcoal Black edition is not a replacement for regular dental hygiene.

100% natural powder formula is enriched with nutrients that clean teeth from plaque and impurities, slowing down the development of bacteria. In addition to these benefits, activated charcoal effectively whitens teeth, providing a longer-lasting whitening effect.

Use it as part of your daily oral care routine.

We do not recommend using the HelloSmile pen and LED device during pregnancy for precautionary reasons, while Activated Charcoal, due to its 100% natural composition, is an absolutely safe product for tooth care and whitening during pregnancy.

During breastfeeding, we recommend consulting your doctor before using the HelloSmile pen and LED device.

We do not recommend using HelloSmile products if you have fixed braces due to the inability of the gel to penetrate beneath the brackets.

You can start using HelloSmile products after your braces are removed.

HelloSmile products are intended for natural and vital teeth, and in that case, we guarantee whitening results.

The improved PAP formula has proven to be very effective in a large number of our users with full or partial dentures, resulting in the maintenance of the shine and whiteness of artificial teeth.

Using the Product

Our peroxide-free pen is very easy to use. To activate it, simply remove the cap and turn the mechanism at the bottom until the gel appears on the brush. Of course, brush your teeth before use. It's best to wipe your teeth with a tissue to ensure they are completely dry. Then, apply a thin layer of gel to all your teeth and keep your lips parted for 1-2 minutes to prevent the gel from slipping. If you find this difficult, try relaxing your lips and breathing through your teeth for a few minutes to help the gel dry faster. Avoid eating or drinking anything for 20 minutes, and then simply rinse your mouth with water.

Repeat the treatment for 14 consecutive days, then take a 7-day break, and you can repeat the treatment.

1. Brush your teeth before use

2. Apply a thin layer of gel on all teeth

3. Activate the device and hold it in your mouth for 16 minutes

4. Rinse your mouth and the device with water

Repeat the treatment for 14 consecutive days, then take a 7-day break, and you can repeat the treatment.

1. Brush your teeth

2. Wet your toothbrush with water, then dip it in the activated charcoal and gently brush your teeth in circular motions

3. Leave the charcoal on your teeth for 3 minutes so it has enough time to bind to the surface stains on your teeth

4. Thoroughly rinse your mouth with water, and then carefully clean any remaining charcoal between your teeth with floss

5. Repeat the process every evening after regular dental hygiene, and for optimal results, use at least 3 times a week.

Use HelloSmile products once a day.

It is completely normal to experience excessive salivation during the whitening treatment. This will not affect the whitening process. If you are bothered by the excess saliva, feel free to spit it out into the sink.

If you accidentally swallow a small amount of the formula, don't worry, all ingredients are completely safe.

Payment

You can order through our online store, social media, or by phone.

You can pay for your order:

1. Cash on delivery (when the courier delivers the package to your address) in the currency of your country in the following countries: Serbia, Montenegro, Bosnia and Herzegovina, Croatia, and Slovenia.

2. by credit cards worldwide

Prices on the website are in euros. For customers in Serbia, prices will be converted to Serbian dinars at the NBS middle exchange rate on the day the package is sent.

Shipping costs for SRB, MNE, and BiH are €2.20, for CRO €3.70, and for the rest of the world, delivery is charged at €8.00.

Delivery

Serbia

Guaranteed delivery within 24 hours if you order on a workday before 4 PM. If you order after 4 PM on a workday, delivery will take 48 hours. All orders placed on Saturday and Sunday will be shipped on Monday and delivered on Tuesday. The courier will call you before delivering the package to your home address.

Croatia, Bosnia and Herzegovina and Montenego

Guaranteed delivery within 1-3 business days. You will be informed about the package delivery.

Rest of world

Delivery time is 10-15 days.